Whenever a quotation has been sent, it’ll be valid for 4 days. Realizing a payment, either half or total, leads to accepting the quote and contract of services and sales terms and conditions.
50% of the total cost of the boat service need to be paid in order to reserve the boat. The remaining 50%, as well as the cost of additional services, needs to be paid 7 days before the event takes place
CHARTERSBCN2013 S.L. guarantees that the equipment is insured against damages and accidents to third parties with a minimum amount of 336.567.00 Euro. The boat offers insurance for the passengers.
In case of cancellation by the client:
30 days before the event the total amount that has been paid will be refunded.
Between 15 and 29 days before the event, 50% of the money paid will be refunded.
Between 3 and 14 days before the event, 30% of the money paid will be refunded.
Within 48 hours of the event, no money will be refunded.
Once the service has been started, no money will be refunded. In case of having an additional service included such as catering, the cancellation or change of order within 48 hours of the event will lead to a payment of 100% of the service.
In case of having third party services contracted (musicians, golf instructor, reserved spaces in ports or other activities/professionals), the cancellation policy of the specific services that has been contracted comes into effect. In case of having contracted specific material such as banners, flags, shirts or clothing in general, or products that have a manufacturing lead time different from the cancellation policy, no money will be refunded once the trip has been cancelled.
48 hours before the event, we are able to receive a reliable weather forecast.
In case of a bad weather forecast, the client has the option to cancel the service or to postpone it to another day. In case of a cancelation caused by bad weather, the client will be refunded the amount paid in advance, except any money paid for third party services (catering etc.) as well as costs that arose for administration services which result in a 2% of the total amount paid.
No money will be refunded once the services has been started. This can happen by decision of the client or by the service provider (in case of bad sea, which could threaten the passengers and the crew).
Overall the company adopts the philosophy to achieve the goal that the clients are satisfied and are having a good time. Meaning, if we think 48 hours before the trip, that this satisfaction will not be achieved, we will inform and advise the client to change or cancel the trip. At this point we would like to point out that a forecast is, as the name says, as forecast and that the reality can be different to what has been predicted. In general, these forecasts magnify the possible meteorological events.
The spread of COVID-19 has had a significant impact on our behavior when traveling and we, as a professional charter company, are facing those changes with the following measures:
Safety comes first when sailing on the open sea. For us it is important from the moment our guests embark until they leave us with a great smile. We always maintained our boats clean and perfect for every sailing trip but now we aim to offer a sterile and more secure environment, which allows our guests to enjoy a carefree and exceptional experience as they are used to.
Most of our boats provide a greater living space than other boats, which makes them perfect for shared tours with small groups and big security distance between each other. Our boats offer the perfect environment to get to know each other by maintaining this distance.
Our staff is equipped with masks all the time and we provide disinfection sanitizers throughout the whole boat which are accessible for everyone.
The situation is changing constantly all over the world, and uncertainty makes it difficult to plan future travel. We therefore offer our clients to hold their desired time slot for private sailing trips and their seat for shared tours until 1 week before the actual event free of charge before asking for a deposit payment. We hope that this allows our guests to make plans in the future without having to be afraid of unforeseen changes or travel restrictions.
To offer even more security, we agreed on providing a full refund on cancellations prior to 24 hours before the sailing trip starts. This exceptional measure, should allow everyone plan their sailing trip without the fear of losing their payment.
Safety is not only an issue when travelling, but also during our everyday lives. Check out the World Health Organization’s advice to make sure to take care of your health and protect others.
You will find more information on travel guidance and health advisories issued by Spain here.
Please also consider reviewing the travel advisory issued by your home country before planning your sailing trip with us.
This year we have decided to offer a 10% discount on all private outings to welcome the season!
The 10% discount can be applied for bookings in 2020. Simply enter the code “BMC10” on the booking page of each product available online.
*Only valid for direct reservations through our reservation page or by contacting us.
*Only applicable for 23 and 28 person Catamarans, 9 person Sailboat and speedboat BlueMagic R30 for departures from Barcelona.