Whenever a quotation has been sent, it’ll be valid for 4 days. Realizing a payment, either half or total, leads to accepting the quote and contract of services and sales terms and conditions.
PAYMENT POLICY:
50% of the total cost of the boat service need to be paid in order to reserve the boat. The remaining 50%, as well as the cost of additional services, needs to be paid 7 days before the event takes place
CHARTERSBCN2013 S.L. guarantees that the equipment is insured against damages and accidents to third parties with a minimum amount of 336.567.00 Euro. The boat offers insurance for the passengers.
CANCELATION:
In case of cancellation by the client:
30 days before the event the total amount that has been paid will be refunded.
Between 15 and 29 days before the event, 50% of the money paid will be refunded.
Between 3 and 14 days before the event, 30% of the money paid will be refunded.
Within 48 hours of the event, no money will be refunded.
Once the service has been started, no money will be refunded. In case of having an additional service included such as catering, the cancellation or change of order within 48 hours of the event will lead to a payment of 100% of the service.
In case of having third party services contracted (musicians, golf instructor, reserved spaces in ports or other activities/professionals), the cancellation policy of the specific services that has been contracted comes into effect. In case of having contracted specific material such as banners, flags, shirts or clothing in general, or products that have a manufacturing lead time different from the cancellation policy, no money will be refunded once the trip has been cancelled.
CANCELLATION FOR METEOROLOGICAL REASONS:
48 hours before the event, we are able to receive a reliable weather forecast.
In case of a bad weather forecast, the client has the option to cancel the service or to postpone it to another day. In case of a cancelation caused by bad weather, the client will be refunded the amount paid in advance, except any money paid for third party services (catering etc.) as well as costs that arose for administration services which result in a 2% of the total amount paid.
No money will be refunded once the services has been started. This can happen by decision of the client or by the service provider (in case of bad sea, which could threaten the passengers and the crew).
Overall the company adopts the philosophy to achieve the goal that the clients are satisfied and are having a good time. Meaning, if we think 48 hours before the trip, that this satisfaction will not be achieved, we will inform and advise the client to change or cancel the trip. At this point we would like to point out that a forecast is, as the name says, as forecast and that the reality can be different to what has been predicted. In general, these forecasts magnify the possible meteorological events.
CHARTERSBCN2013 S.L. agrees to provide the boat and service for the date and hour indicated in Page 1.
CHARTERSBCN2013 S.L. has to fulfil the terms of this contract provided that the customer has realized the payment in the given time period indicated in the “Payment Policy” and Page 1.
CHARTERSBCN2013 S.L. will hand over a clean boat ready to sail to the lessee, with a crew, all the equipment indicated in the brochure and perfect security conditions according to its category in the port indicated in Page 1.
CHARTERSBCN2013 S.L. will make every effort to deliver the boat on the date and place indicated in clause 1 and 3, but in case of not being able to comply with the agreed, a partial refund will be realized to the client for every delay period of 30 complete minutes. If this delay exceeds 25% of the total duration of the trip, the client will be able to cancel this agreement and will be refunded completely. In this case, CHARTERSBCN2013 S.L. is not responsible to compensate the lessee for any other loss of whatever kind caused by the cancellation of the service. CHARTERSBCN2013 S.L. will never take the responsibility for cancelling a service due to meteorological reasons.
The authorities can perform unexpected inspections of the boat and keep it in the port during the inspection. CHARTERSBCN2013 S.L. shall not bear any of the costs that may occur by such an investigation, neither of the delay of the service that might occur by an investigation. Meaning, that CHARTERSBCN2013 S.L. will not refund any money for the time lost by an inspection.
CHARTERSBCN2013 S.L. has an insurance policy for the boats, equipment and crew in case of fire, collision and third-party damages up to 336.566,77 Euro. The lessee is completely covered by this policy as long as he/she is not acting negligently and as long as the current legal requirements have been fulfilled. CHARTERSBCN2013 S.L is not responsible for any damages or losses that may occur to personal belongings of the lessee or any members of the group of invited persons aboard.
The lessee commits him/her-self to prohibit any person aboard to commit any act against the current Spanish laws. In this case, this agreement will be cancelled immediately and the lessee will be the only person held responsible by the relevant authorities.
This agreement is governed by the Spanish laws and in case of dispute it will be taken to the court of Barcelona.
The spread of COVID-19 will have a significant impact on future travel and we, as a professional charter company, will face those changes with the following measures:
High cleaning measures on all of our boats
Security distance between guests during shared trips
Flexible deposit payments
Adapted cancellation and refund policy
CLEANING MEASURES
Safety comes first when sailing on the open sea. For us it is important from the moment our guests embark until they leave us with a great smile. We always maintained our boats clean and perfect for every sailing trip but will now aim to offer a sterile and more secure environment, which will allow our guests to enjoy a carefree and exceptional experience as they are used to.
Most of our boats provide a greater living space than other boats, which makes them perfect for shared tours with small groups and big security distance between each other. Our boats offer the perfect environment to get to know each other by maintaining this distance.
Our staff will be equipped with gloves and masks and we will provide disinfection sanitizers throughout the whole boat which will be accessible for everyone.
PAYMENT & CANCELLATION POLICY CHARTERSBCN
The situation is changing constantly all over the world, and uncertainty makes it difficult to plan future travel. We therefore offer our clients to hold their desired time slot for private sailing trips and their seat for shared tours until 1 week before the actual event free of charge before asking for a deposit payment. We hope that this allows our guests to make plans in the future without having to be afraid of unforeseen changes or travel restrictions.
To offer even more security, we agreed on providing a full refund on cancellations prior to 24 hours before the sailing trip starts. This exceptional measure, should allow everyone plan their sailing trip without the fear of losing their payment.
TRAVEL ADVISORY AND SAFETY TIPS
Safety is not only an issue when travelling, but also during our everyday lives. Check out the World Health Organization’s advice to make sure to take care of your health and protect others.
You will find more information on travel guidance and health advisories issued by Spain here.
Please also consider reviewing the travel advisory issued by your home country before planning your sailing trip with us.
-15% DISCOUNT CONDITIONS
This year we have decided to offer a 15% discount on all private outings to welcome the season!
All those private departures in 2020 reserved until July 31st can enjoy a 15% discount. It can be applied by entering the code “SAIL15” on the reservation page of each product available online.
*Only valid for direct reservations through our reservation page or by contacting us.
*Only applicable for 23 and 28 person Catamarans, 9 person Sailboat and BlueMagic R30 boat for departures from Barcelona.
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